AUSSIE PET GROOMING INJURED MY CAT

I want this to be seen by as many people as possible, so I’m cross-posting my review from Google for all y’all reddit folks to see as well. (I also don’t trust that a negative review like this won’t be taken down, despite the validity of my experience with them.) PLEASE keep your pets safe and avoid Aussie Pet Mobile South Bay(especially if you have a cat.) GROOMER INJURED MY CAT AND THEN CLAIMED HE “knew she was going to do something like this” BECAUSE SHE SCRATCHED HIM FOR IT. Had an INCREDIBLY unprofessional experience with the groomer who came to work on my cat from Aussie Pet Mobile. He asked me questions at the start that felt completely ordinary —“has your pet been groomed before, does she have a history with water, etc”— to which I gave honest answers (it was her first professional groom but I’ve definitely had to bathe her myself before), then handed her over to him in her carrier. She was slated to get a full bath and sanitary trim. About a half hour into the service, I’m texted to collect her, which I do. The service was INCOMPLETE, because the groomer did not wear any kind of PPE when working with a cat who was new to grooming, and because (I later found out) he had INJURED her, leading to her scratching him. At the time, I felt bad that he’d been scratched, to which I expressed my apologies. His response was to say that he had “expected her to do something like that” (which… why was he not wearing any protective gear like gloves, or even long sleeves?), which feels like a very very very unprofessional take for a PET GROOMER to open up with. (He also did NOT express that sentiment to me prior to the groom, or say that he had any kind of misgivings or concerns going into it.) A few hours after he’d left —and once my poor traumatised cat had calmed down some—