Refund Policy

The current LostPetsNow listing flow is free, including available Boost and Premium options, and requires no payment card. This policy is retained only for historical payments made before the free model and forms part of our Terms of Service.

1. Nature of the service

LostPetsNow provides digital services only. Nothing physical is sold, shipped, or delivered. Historical paid services remain subject to the terms below.

2. When a refund is possible

  • Before publication. If you paid but the listing has not yet appeared on the Website (for example, it is still awaiting review, or you change your mind before publication), a full refund can be issued.
  • Before a promotion is activated. For packages that boost visibility, a full refund can be issued before the promotion is activated on the listing.
  • Duplicate or technical-error charges. If you are charged more than once for the same order, or a charge happens because of a technical error on our side or with the payment processor, the duplicate or erroneous amount is refunded after verification.
  • Service not provided. If, after a successful payment, the service is not provided for reasons on our side, the amount paid is refunded.

3. When a refund is not possible

For a historical payment, a refund is generally not available:

  • after a basic pet alert has been published;
  • after a visibility promotion has been activated on the listing;
  • if a listing is later removed because you breached these Terms or the acceptable-use rules;
  • based on the outcome of a search (for example, if a pet was not found) — the outcome is not part of the service.

4. How to request a refund

Send an email to info@lostpetsnow.com from the address you used at checkout and include:

  • the order reference or a screenshot of the payment confirmation;
  • the date and approximate time of payment;
  • a short description of the reason for the request.

We review the request and respond within a reasonable time. Approved refunds are returned through the same payment method used for the original payment, according to the payment processor's rules. The exact crediting time depends on your bank and may take several business days.

5. Currency

For a historical payment, refunds are processed in the currency actually charged, subject to the original processor's rules. The current listing flow has no price or currency conversion.

6. Contact

Refund questions should be sent to info@lostpetsnow.com. See the Contacts page for more details.